Hi, I'm SREEJITH S R

Team lead | SALES & SERVICES |

Proactive Team Lead with proven experience in customer service, sales, and escalation management, now transitioning into collections. Skilled in leadership, client relations, and dispute resolution, I deliver results while ensuring excellent customer experiences. Committed to operational excellence and achieving targets through process optimization and performance-driven strategies.

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About Me

Hi there! Glad to see you here.

I’m Sreejith!
A humble, results-driven professional with a passion for leadership, business strategy, and continuous learning. Currently pursuing an MBA at Suresh Gyan Vihar University, building on my BBA from the same institution. With extensive experience in customer service, sales, escalation management, and collections, I deliver results through strategic thinking, process optimization, and people leadership—aligning business goals with customer satisfaction and operational excellence.

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My Journey

Education

Currently Pursuing

Master of Business Administration - General

Suresh Gyan Vihar University

2022 - 2024

Bachelor of Business Administration - General

Suresh Gyan Vihar University

2022 - 2023

Professional Diploma in Logistics And Supply Chain Management

Keltron Knowledge Services

Experience

2024 - Currently working

Collection officer

Bharat Financial Inclusion Limited

2020 - 2021

Senior Team Leader - Escalation

Octets TVM

2020 - 2021

Team Leader - Operations & Trainer - Quality and Training

Conection Direct India

My Certifications

Certifications

Examination for Business Correspondents/Facilitators IIBF

Digital Marketing and Media Foundations Certification IAB

Lean Six Sigma White Belt CSSC

Six Sigma White Belt CSSC

Professional Skills

Creative Designing in Power BIMicrosoft

Data Analysis and Visualization with Power BIMicrosoft

Intermediate Excel Learning Certification (L1 & L2)BFIL

Elements of AI: Introduction to AI University of Helsinki

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